--- put your header here ---
Patient Financial Experience of the Future
- A Continuing Journey
Scroll Down
Patient Path
Provider Path

A 60-year-old woman falls in her home and injures her knee. She and her husband determine together that she does not need an ambulance, but they are worried about the underlying injury.

In the Patient Financial Experience of the Future envisioned by the HIMSS Revenue Cycle Improvement (RCI) task force, the financial elements of this woman's healthcare journey is facilitated by health IT tools that enable real-time access and coordination of her health insurance, medical and financial information in a way that supports shared decision-making between the patient and her provider, and incorporates planning for the patient's financial responsibility into the front-end of the episode of care.

Modified cost-accounting tools and price transparency enable providers to more accurately predict the total cost for an episode of care, and all of the charges associated with that episode of care are consolidated into a single billing statement.

To follow our patient on her journey, choose the "Patient Journey" button below. To understand how hospital activities behind the scenes support this patient experience, continue scrolling down the page.

Meet Jessy, our patient!
After her fall, her husband connects to their health plan through her mobile device to find a provider...
In-Network Providers
start
Email@mail.com
Jessy
Lake George, NY
Reason For Visit:
I fell and injured my knee
Submit
Recommended Services:
Office Visit
$1,120.43
Knee X-ray
$196
X-ray Consultation
$88
Orthopedic Evaluation
$225
Knee Splint
$342
Knee Splint
$23.75
Jessy can retrieve and update her Electronic Health Record all through her phone!
Jessy submits the reason for her visit and the clinic electronically matches treatment options and prices so Jessy knows what to expect.
getting prices
Office Visit
$1,120.43
Knee X-ray
$196
X-ray Consultation
$88
Orthopedic Evaluation
$225
Knee Splint
$342
Knee Splint
$23.75
scanning
finding location
When Jessy arrives, she can check-in and pay electronically based on the information already digitally exchanged...
Even her providers can retrieve and submit her information and results electronically through their mobile devices...
Order X-RAY:
submit
Jessy
01
29
1957
submit
In-Network Providers
Injured Knee
Surgery
send
With all digital systems connected, Jessy is seamlessly connected to the providers and care she needs.
confirm
While our patient is en route, her treatment schedule and estimated costs are prepared & distribuited electronically.
Like before, Jessy simply needs to check-in electronically, because the hospital has already arranged for her arrival based on the digital exchange.
Jessy has a variety of payment options from using her Healthcare Savings account, to payment plans - or a combination!
She can even speak with an on-site Financial Advisor if she needs help picking the right plan for her...
For a discount, Jessy can choose to enroll in auto-pay to have her monthly payments electronicially deducted.
Pay Balance
with HSA
Pay with
Credit Card
Pay $3,663.67 Now
Cancel
Pay $8,200 Now
View Payment Plans
Would you like to speak to an onsite financial adviser to discuss your payment options?
Yes
No
GOLD: 6 monthly payments at 5% interest.
SILVER: 12 monthly payments at 10% interest.
BRONZE: 18 monthly payments at 15% interest.
Thank you for your selection of:
SILVER: 12 monthly payments at 10% interest.
Would you like to save an additional 5% by signing up for auto-pay?
Yes
No
Thank you! Your first payment will be automatically deducted upon completion of your treatment
check-in
Jessy has completed a Telehealth conference with her Vascular surgeon who assured her that Orthopedic surgery will not affect her underlying Vascular Condition. She has checked into pre-op and awaits the Orthopedic surgeon.
Patient Jessy has completed a Telehealth conference with her Vascular Surgeon, has checked into Pre-op and is waiting for surgery
Patient Jessy has completed a Telehealth conference with her Vascular Surgeon, has checked into Pre-op and is waiting for surgery
Orthopedic Surgery Successful
update
Patient discharged, scheduled for rehabilitation with the following provider.
update
When Jessy's treatment is complete, her records are updated for the last time so everyone - Jessy, the Hospital, her Health Plan, and the Billing Vendor - can access her most up-to-date information.
The billing partner automatically adjusts Jessy's total bill based on her electronic records, then digitally schedules and notifies Jessy of when her automatic payments will begin!
scanning
update
add new session
complete therapy
save
continue
end session
Thank you, Jessy!
Your first payment of $714.08 will be automatically deducted from your checking account.
--- footer space ---